Frequently Asked Questions

Before and after booking your holiday, sometimes the are some questions you still need to know – see below some of our Frequently Asked Questions

Booking Process  – Frequently Asked Questions

How can I book a Holiday with SkiAndorraHolidays?

You can book our holidays directly on our website and add any items to your basket.  The website will allow you to create an account and pay on the website.   Alternatively, you can email us on and ask for offers or more information to make a booking.  If you prefer, you can call us on the phone numbers advertised on our website.

How do I make a payment with SkiAndorraHolidays?

You can pay on your account on the website if you have booked direct online.   Otherwise you can pay by our Paygold secure link payment system or by bank transfer.   A deposit is required at the time of booking and the balance will be due 4 weeks before departure.  You can also do part payments at times that suit you – just let us know and we can set up the payment for you.

Can I pay in Sterling (£s)

Our prices are in euros.  When you make a payment your bank will use the exchange rate set by them on the day of purchase.

How do I receive my vouchers and booking instructions?

You will receive an email confirmation when you book your holiday and/or services.  Nearer the time of travel (normally 1-2 weeks before) you will receive your travel vouchers, ski pack vouchers and any instructions that you require.   When you arrive in resort a welcome pack will be given to you either by our in resort representative or left at your hotel/apartment reception.

What happens if I lose my vouchers?

Just let us know and we will resend them to you.   Email us at

Can I book flights with SkiAndorraHolidays?

We can assist you with flight searches, however, we ask that you book flights directly and we will package around the flights that you book.  It also works out cheaper for you this way.  Please get in touch with us if you would like us to search flight options.

Can I book less than a weeks stay?

Yes, our holidays are flexible durations and do not have to be 7 nights.

Can I book ski extras and transfers without accommodation?

Most services can be booked with us without accommodation.   Please check by phoning us or emailing us for more information.

Can I cancel all or part of my holiday after I book?

It is best to let us know as soon as possible of any changes to your booking or cancellation.   We will always try and do the best we can to minimise any costs to you and we are flexible with regards to cancelling/amending services such as transfers and ski packs up to 2 weeks before travel, please note there may be an admin fee however we will try our best to waiver this if possible.   Hotel changes may incur a charge which is set individually by each hotel/apartment owner.  Please see our Terms and Conditions for more details.

Is SkiAndorraHolidays a secure company?

We are a legal Spanish company and are part of AVIBA which is the Member of the Balearic Travel Agents
Licence Number: BAL 515.   We have been operating successfully since 2005 in Mallorca, Italy and Andorra under our parent brand The Travel Buddy.


Transfers – Frequently Asked Questions

What transfers are available?

Transfers are available from both Barcelona airport and Toulouse airport on a shuttle or private service.   Please see below for schedules of services.   Any other transfer can be done on a private service – all we need is an email with number of people and where and when the transfer is required.

What shuttle services are available from and to Toulouse Airport?

Toulouse to Andorra  :      11.00           15.30        20.00

Andorra to Toulouse  :      04.30          09.30        14.30

Transfer time is approximately 3.5 hours

What shuttle services are available from and to Barcelona Airport?

Barcelona to Andorra :     10.00 to 22.00 every 2 hours

Andorra to Barcelona :     04.30 to 16.30 every 2 hours

Transfer time is approximately 3.5 hours

How do I book transfers and can I book transfers only?

Yes, you can book just transfers with us, however, we offer all services to Andorra.  Transfers can be booked direct online and also by email.  All we require is full names and dates of birth to complete the booking.

How do I get my vouchers?

Vouchers will be emailed to you one week before arrival.   These will have instructions on where to meet the coach and the time with contact numbers in the event of a delay.

What happens if my flight is delayed and I have booked a shuttle transfer?

There will be contact numbers to phone if your flight has been delayed and you have missed your scheduled shuttle.   Our coach supplier will try to put you on the next shuttle spaces permitting.  If your flight lands early and there is a shuttle before your scheduled time if there is space you can use your voucher for this service.

Where do I meet my private transfer driver?

The driver or representative will be in the arrivals hall with a board with your name on and they will escort you to the taxi/bus.

Will I be dropped off outside my accommodation?

If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

Where is the return pick up point?

Generally this will be where you have been dropped off (on the other side of the road).    If you are unsure please call the number on the voucher to double check.

If after reading the Frequently Asked Questions you are still unsure of anything simply send us an email and we will be happy to help and maybe we can add your questions in the Frequently Asked Questions section to help others in the future.