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Our UK call centre number is:
0808 238 7542

Mobile (whatsapp):
0034 635 377 557

Or email us at:

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Got a question?

Please find some answers to frequently asked questions below. If you can’t find what you are looking for, please contact us.  

How can I book a Holiday with

You can book our holidays directly on our website and add any items to your basket.  The website will allow you to create an account and pay on the website.  Alternatively, you can email us on and ask for offers or more information to make a booking.  If you prefer, you can call us on the phone numbers advertised on our website.

Can I pay in sterling? (GBP)

Our prices are in euros.  When you make a payment your bank will use the exchange rate set by them on the day of purchase.

How do I make a payment with

You can pay on your account on the website if you have booked direct online.  Otherwise you can pay by our Paygold secure link payment system or by bank transfer.  A deposit is required at the time of booking and the balance will be due at least 6 weeks before departure.  You can also do part payments at times that suit you - just let us know and we can set up the payment for you.

How do I receive my vouchers and booking instructions?

You will receive an email confirmation when you book your holiday and/or services. You will also receive a booking summary detailing everything you have booked. Nearer the time of travel (normally 1 -2 weeks before) you will receive your travel vouchers, ski pack vouchers and any instructions that you require. We will send you an important information sheet which you must read carefully.

What happens if I lose my vouchers?

Just let us know and we will resend them to you.   Email us at

Can I book flights with

We can assist you with flight searches, however, we ask that you book flights directly and we will package around the flights that you book.   Please get in touch with us if you would like us to search flight options.


Can I book less than a weeks stay?

Yes, our holidays are flexible durations and do not have to be 7 nights. If you are wanting group ski lessons you need to arrive on a Sunday as weekly group lessons can only be started on Mondays. There is also a 2 day weekend group ski school on a Saturday & Sunday. 

If you do not want group lessons you can arrive any day of the week but there are more offers in the hotels based on travelling Sunday to Sunday.

Can I book ski extras and transfers without accommodation?

Transfers can be booked with us without accommodation.  You can book transfers from either Barcelona or Toulouse airports. Plesae see our Transfers page on the website for all the times of the shuttles to suit your flight times.

Ski extras such as lift passes, equipment and lessons normally have to be booked with accommodtion, howerer if you have already booked your accommodation plesae email us with your requirement on and we will do our best to help you.

Can I cancel all or part of my holiday after I book?

It is best to let us know as soon as possible of any changes to your booking or cancellation.   We will always try and do the best we can to minimise any costs to you and we are flexible with regards to cancelling/amending services such as transfers and ski packs up to 2 weeks before travel with an admin fee.   Hotel changes may incur a charge which is set individually by each hotel/apartment owner.    Please see our Terms and Conditions for more details.

Is a secure company?

We are a legal Spanish company and are part of AVIBA which is the Member of the Balearic Travel Agents
Licence Number: BAL 515.   We have been operating successfully since 2005 in Mallorca, Italy and Andorra under our parent brand "The Travel Buddy SL"


What airport transfers are available?

Transfers are available from both Barcelona airport and Toulouse airport on a shuttle or private service.   Please see our airport transfers page for prices and times of transfers.   


How do I book transfers and can I book transfers only?

Yes, you can book just transfers with us, however, we offer all services including accommodation, lift passes, equipment and ski lessons.  It's normally cheaper to book a package to Andorra so just send us an email if you would like some offers.  Transfers can be booked direct online and also by email.   All we require is full names and dates of birth to complete the booking.

How do I get my vouchers?

Vouchers will be emailed to you one week before arrival.   These will have instructions on where to meet the coach and the time with contact numbers in the event of a delay.

What happens if my flight is delayed and I have booked a shuttle transfer?

There will be contact numbers to phone if your flight has been delayed and you have missed your scheduled shuttle.   Our coach supplier will try to put you on the next shuttle spaces permitting.  If your flight lands early and there is a shuttle before your scheduled time if there is space you can use your voucher for this service.


Where do I meet my private transfer driver?

The driver or representative will be in the arrivals hall with a board with your name on and they will escort you to the taxi/bus.

Will I be dropped off outside my accommodation?


  • Shuttle Transfers
    You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
  • Private Transfers
    The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependent on vehicle size you may be dropped close by and potentially have to walk a short way.
  • Pas de la Casa
    In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)

If the snow is particularly heavy this could affect the exact location you are dropped off or collected.

Where is the return pick up point?

Generally this will be where you have been dropped off (on the other side of the road).  If you are unsure please call the number on the voucher to double check.

What are the Check in and Check out times

These are defined by all the hotels and apartments individually but generally check in will start from 14.00 – 16.00 and check out between 10.00 – 12.00 noon.

Where and when do I receive my Ski Pack vouchers?

These will be emailed to you 1 - 2 weeks before arrival. 

How do I collect my lift passes?

Your vouchers will be emailed to you  1 - 2 weeks before arrival.  Once in resort you need to take the vouchers to the ski pass station which are located either at the bottom or the top of the gondalas ,depending on the resort. 

The lift pass can be collected at the ticket windows or the self-service machines 

It is essential that you check what you have collected before you leave the cashier desk or auto machine. Errors cannot be rectified later.

We do not recommend that you use the self service machines if you have lunch vouchers included or a group of 15 plus people.  Please use the ticket window to collect

What do I do with the hire and school vouchers?

Please take the hire vouchers to your ski rental shops which will be available to use after 4pm on your arrival day or first thing in the morning on your first day of skiing to exchange for your equipment.

We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.

Your allocated hire shop will be shown on your vouchers 

If you know the shop you want to use – Please let us know  and we can allocate that shop for you.

For ski school please hand these into your instructors at your first lesson.


What day does Ski and Snowboard School begin?

Ski and Snowboard group lessons begins on a Monday.  The five day course is Monday to Friday, 4 day course Monday to Thursday and 3 day course Monday to Wednesday.

There is alo a 2 day weekend group ski school on a Saturday and Sunday.


What times are the ski and snowboard schools?

Weekly Group Lessons can only be started on Mondays.

The 2 day weekend group ski school starts on Saturdays only

Group lessons are either AM - 10.00 - 13.00 or PM - 14.00 - 17.00

You can request morning lessons, however we can not guarantee these as they are subject to availabilty and dictaed by the ski stations.  For High Season New Year, February Half Term and Easter these need to be requested as early as posssible.

To ensure morning lessons through the season please book as early as possible.

Grandvalira :    Soldeu and El Tarter Group Ski & Snowboard School Times

The group ski school is based on two groups daily:

One group are the morning group and the other the afternoon group, times below.

Day  Morning Group Afternoon Group
  Daily Times Daily Times
Monday to Friday 10:00 to 13:00 13:30 to 16:30


Grandvalira :    Pas de la Casa  Group Ski & Snowboard School Times

The group ski school is based on two groups daily,

One group are the morning group and the other the afternoon group, times below. Plesae be aware that the morning lessons in Pas De La casa are for beginners only. All other levels will be the afternoon lessons.

Day            . The Morning Group…    . The Afternoon Group
  Daily Times Daily Times
Monday to Friday 10:00 to 13:00    Beginners 14.00 - 17.00      Intermediates


Nord Area:    Arinsal Group Ski & Snowboard School Times

The group ski school is based on two groups daily:

One group AM and one group PM.

All the Andorra ski schools reserve the right to change lesson times, lesson times are subject to availability.

Is there a nursery in Grandvalira ski area?

Yes, there is a nursery in Grau Roig which accepts babies from 1 year old.   The nurseries in Soldeu, Canillo and El Tarter all take children from 2 years old.  The nursery is mainly indoor and the children will be well supervised.   Weather and age permitting the children can go outside to play in the snow.    Opening hours are 9.30 am until 16.30 pm.   Food and nappies are not provided and no ski lessons are given.

What facilities are there for older children in Grandvalira

From 3 to 5 years old there are the Snow Garden centres in all areas of Grandvalira including Pas de la Casa, Soldeu and El Tarter.     There will be dedicated areas for the children to learn to ski and under 4's get a special adaptive class introducing them to fun lessons in the snow.

What age can children join ski school in Grandvalira

Children can join ski school from 6 years old in Grandvalira and snowboard school in Soldeu/El Tarter & Canillo from 6 - 12 years

Is there a nursery in Arinsal/La Massana ski area?

Yes, there is a nursery in Arinsal which is the Baby Club run by the ski school on the mountain and takes children from 1 to 4 years old.   Food and nappies are not provided.


What facilities are there for older children in Arinsal

From 3 to 5 years old there is the Snow Garden where instructors will help teach children the basics of skiing and the emphasis in on fun learning.   Skis and Boots are not provided so if you want your child to do any skiing please bring them with you.   Children can play inside or outside at the Snow Garden.

What age can children join ski school in Arinsal & Pal

Children can join ski school from 6 years old in Arinsal and Pal and snowboard school from 12 years old.   At 4 years old the main learning will be in the Snow Garden and from 5 years old they will be separated according to ability.