Frequently Asked Questions
Please find some answers to frequently asked questions below. If you can’t find what you are looking for, please contact us.
Booking Process
How can I book a Holiday with SkiAndorraHolidays.com
You can book our holidays directly on our website and add any items to your basket. The website will allow you to create an account and pay on the website. Alternatively, you can email us on info@skiandorraholidays.com and ask for offers or more information to make a booking. If you prefer, you can call us on the phone numbers advertised on our website.
How do I make a payment with SkiAndorraHolidays.com
You can pay on your account on the website if you have booked direct online. Otherwise you can pay by our Paygold secure link payment system or by bank transfer. A deposit is required at the time of booking and the balance will be due at least 6 weeks before departure. You can also do part payments at times that suit you – just let us know and we can set up the payment for you.
Can I pay in Sterling (£s)
Our prices are in euros. When you make a payment your bank will use the exchange rate set by them on the day of purchase.
How do I receive my vouchers and booking instructions?
You will receive an email confirmation when you book your holiday and/or services. Nearer the time of travel (normally 1 -2 weeks before) you will receive your travel vouchers, ski pack vouchers and any instructions that you require. When you arrive in resort a welcome pack will be given to you either by our in resort representative or left at your hotel/apartment reception.
What happens if I lose my vouchers?
Just let us know and we will resend them to you. Email us at info@skiandorraholidays.com
Can I book flights with SkiAndorraHolidays.com
We can assist you with flight searches, however, we ask that you book flights directly and we will package around the flights that you book. Please get in touch with us if you would like us to search flight options.
Can I book less than a weeks stay?
Yes, our holidays are flexible durations and do not have to be 7 nights.
Can I book ski extras and transfers without accommodation?
Most services can be booked with us without accommodation. Please check by phoning us or emailing us for more information.
Can I cancel all or part of my holiday after I book?
It is best to let us know as soon as possible of any changes to your booking or cancellation. We will always try and do the best we can to minimise any costs to you and we are flexible with regards to cancelling/amending services such as transfers and ski packs up to 2 weeks before travel with an admin fee. Hotel changes may incur a charge which is set individually by each hotel/apartment owner. Please see our Terms and Conditions for more details.
Is SkiAndorraHolidays.com a secure company?
We are a legal Spanish company and are part of AVIBA which is the Member of the Balearic Travel Agents
Licence Number: BAL 515. We have been operating successfully since 2005 in Majorca, Italy and Andorra under our parent brand The Travel Buddy.
Transfers
What transfers are available?
Transfers are available from both Barcelona airport and Toulouse airport on a shuttle or private service. Please see below for schedules of services. Any other transfer can be done on a private service – all we need is an email with number of people and where and when the transfer is required.
What shuttle services are available from and to Toulouse Airport?
Toulouse to Andorra : 11.00 15.30 20.00
Andorra to Toulouse : 04.30 09.30 14.30
Transfer time is approximately 3.5 hours
What shuttle services are available from and to Barcelona Airport?
Barcelona to Andorra : 10.00 to 22.00 every 2 hours
Andorra to Barcelona : 04.30 to 16.30 every 2 hours
Transfer time is approximately 3.5 hours
How do I book transfers and can I book transfers only?
Yes, you can book just transfers with us, however, we offer all services to Andorra. Transfers can be booked direct online and also by email. All we require is full names and dates of birth to complete the booking.
How do I get my vouchers?
Vouchers will be emailed to you one week before arrival. These will have instructions on where to meet the coach and the time with contact numbers in the event of a delay.
What happens if my flight is delayed and I have booked a shuttle transfer?
There will be contact numbers to phone if your flight has been delayed and you have missed your scheduled shuttle. Our coach supplier will try to put you on the next shuttle spaces permitting. If your flight lands early and there is a shuttle before your scheduled time if there is space you can use your voucher for this service.
Where do I meet my private transfer driver?
The driver or representative will be in the arrivals hall with a board with your name on and they will escort you to the taxi/bus.
Will I be dropped off outside my accommodation?
- Shuttle Transfers
You can select a drop off point via our website. The coach driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way. - Private Transfers
The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependent on vehicle size you may be dropped close by and potentially have to walk a short way. - Pas de la Casa
In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)
If the snow is particularly heavy this could affect the exact location you are dropped off or collected.
Where is the return pick up point?
Generally this will be where you have been dropped off (on the other side of the road). If you are unsure please call the number on the voucher to double check.
Accommodation
What are the Child prices for accommodation?
The prices for BB and Half Board are generally charged in the following age groups.
- Adult – 12 years and over
- Child – between 5 and 11 years old
- Infant – Under 4 go FREE!
Pricing for Self Catering, Studios and Apartments is based on the room and not per person.
What are the Check in and Check out times
These are defined by all the hotels and apartments individually but generally check in will start from 14.00 – 16.00 and check out between 10.00 – 12.00 noon.
Ski Extras
Where and when do I receive my Ski Pack vouchers?
These will be delivered to you for arrival and either given in person by our representative or left in your hotel receptions or hire shops. We will give you instructions on this beforehand by email before you travel.
How do I collect my lift passes?
The actual lift passes will be in your welcome envelopes.
What do I do with the hire and school vouchers?
Please take the hire vouchers to your ski rental shops which will be available to use after 4pm on your arrival day or first thing in the morning on your first day of skiing to exchange for your equipment.
For ski school please hand these into your instructors at your first lesson.
What day does Ski and Snowboard School begin?
Ski and Snowboard group lessons begins on a Monday. The five day course is Monday to Friday, 4 day course Monday to Thursday and 3 day course Monday to Wednesday.
What times are the ski and snowboard schools?
Grandvalira : Soldeu and El Tarter Group Ski & Snowboard School Times
The group ski school is based on two groups daily:
One group are the morning group and the other the afternoon group, times below.
| Day | Morning Group | Afternoon Group |
| Daily Times | Daily Times | |
| Monday to Friday | 10:00 to 13:00 | 13:30 to 16:30 |
Grandvalira : Pas de la Casa Group Ski & Snowboard School Times
The group ski school is based on two groups daily,
One group are the morning group and the other the afternoon group, times below.
| Day . | The Morning Group… . | The Afternoon Group |
| Daily Times | Daily Times | |
| Monday to Friday | 10:00 to 13:00 Beginners | 14.00 – 17.00 Intermediates |
Nord Area: Arinsal Group Ski & Snowboard School Times
The group ski school is based on two groups daily:
One group are the morning group (they also have an hour in the afternoon) and the afternoon group just have afternoon lessons, times below.
| Day | Morning Group | Afternoon Group |
| Daily Times | Daily Times | |
| Start Day Monday
Tuesday to Friday
|
10:00 to 12:00 & 15.00 – 16.00
09.00 – 12.00 & 15.00 – 16.00
|
12:00 to 14:00 & 16.00 – 17.00
12.00 – 15.00 & 16.00 – 17.00
|
Nord Area : Pal (La Massana) Group Ski & Snowboard School Times
The group ski school is based on one group daily
| Day | Lesson Times | |
| Monday to Friday | 12:00 to 15:00 |
All the Andorra ski schools reserve the right to change lesson times, lesson times are subject to availability.
Children’s Facilities
Grandvalira
Is there a nursery in Grandvalira ski area?
Yes, there is a nursery in Grau Roig which accepts babies from 1 year old. The nurseries in Soldeu, Canillo and El Tarter all take children from 2 years old. The nursery is mainly indoor and the children will be well supervised. Weather and age permitting the children can go outside to play in the snow. Opening hours are 9.30 am until 16.30 pm. Food and nappies are not provided and no ski lessons are given.
What facilities are there for older children?
From 3 to 5 years old there are the Snow Garden centres in all areas of Grandvalira including Pas de la Casa, Soldeu and El Tarter. There will be dedicated areas for the children to learn to ski and under 4’s get a special adaptive class introducing them to fun lessons in the snow.
What age can children join ski school?
Children can join ski school from 6 years old in Grandvalira and snowboard school from 12 years old.
Arinsal/Pal/Arcalis
Is there a nursery in Arinsal/La Massana ski area?
Yes, there is a nursery in Arinsal which is the Baby Club run by the ski school on the mountain and takes children from 1 to 4 years old. Food and nappies are not provided.
What facilities are there for older children?
From 4 to 8 years old there is the Snow Garden where instructors will help teach children the basics of skiing and the emphasis in on fun learning. Skis and Boots are not provided so if you want your child to do any skiing please bring them with you. Children can play inside or outside at the Snow Garden.
What age can children join ski school?
Children can join ski school from 4 years old in Arinsal and Pal and snowboard school from 10 years old. At 4 years old the main learning will be in the Snow Garden and from 5 years old they will be separated according to ability.